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Erica J. is an experienced client success specialist with a strong background in customer engagement. Since November 2018, Erica has held the position of Senior Client Success Specialist at both SalesMail and HeartLegacy, LLC. Prior to this, from November 2006 to October 2018, Erica worked as a Client Engagement Specialist at West -- TeleVox Solutions. Erica holds a Bachelor of Science degree from the University of South Alabama and completed a certification program in Women Entrepreneurship at Cornell University in 2021.