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Hariharan Tilakan is a Claims Lead & Customer Success Operations at Bharatsure, where Hariharan powers India's insurance access through a full-stack technology infrastructure. Prior to this, Hariharan was a Program Lead at Healthysure, focusing on setting up the healthcare vertical. Hariharan has also worked as a Process Lead at Nielsen, overseeing productivity and quality dashboards. With a background in Mass Media and Advertising, Hariharan has consistently demonstrated leadership and operational excellence in various roles throughout their career.