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Brittney W. is a dynamic leader in the healthcare technology sector, currently serving as Senior Manager of Support Communities at Healthcare Tech Company since January 2016. In this role, Brittney oversees a team managing over 100 online communities and has implemented an award-winning onboarding experience that significantly reduced administrator turnover. With a strong focus on optimizing community support and engagement strategies, Brittney successfully reduced customer service cases by 30% and streamlined onboarding processes. Additionally, Brittney is the owner of The Nerdy Nurse, a blog that promotes the intersection of nursing and technology, and has held earlier roles in community management and clinical informatics. Brittney's educational background includes a Bachelor of Science in Nursing from the University of West Georgia and an Associate Degree in Nursing from Georgia Highlands College.