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Sammi Lane is a seasoned professional in customer support and operations management, currently serving as the Manager of Consumer Advocate Support at HealthSherpa since August 2022. In this role, Sammi leads a team managing seasonal hiring and driving operational efficiency through system implementations and training development. Previous experience includes significant leadership positions at Motive, Grubhub, and Yelp, where Sammi oversaw global support operations, managed cross-functional initiatives, and developed training programs that enhanced customer satisfaction and team performance. Sammi possesses a Bachelor's degree in Liberal Arts and Sciences from San Francisco State University and has successfully navigated the complexities of customer care while advocating for consumer interests.