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Mara Andrade is a seasoned professional in client relations and customer success, currently serving as Strategic Client Director at HealthEC, LLC since November 2021, following a role as Sales Associate. Prior experience includes the position of Director of Customer Success at HealCo from 2020 to November 2021, and a Physician Liaison/Account Manager role at IVI RMA GLOBAL in 2019, where responsibilities included sales and marketing activities to enhance patient referrals and brand awareness. At CarePoint Health System, from 2016 to 2019, Mara specialized in promoting Service Excellence strategies to improve patient experiences, coordinate events, and address patient concerns, showcasing a strong commitment to service improvement and patient satisfaction.