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Josh Thompson is a Business Analyst at HEALTHCAREfirst since September 2011, focusing on requirement writing for development projects, maintaining timelines, organizing implementation, and managing multiple projects for various development teams. Previously, Josh served as a Tier III Support Technician, specializing in SQL research, network diagnostics, and custom report creation. Before HEALTHCAREfirst, Josh worked as an IT Solution Specialist at Exodus Technologies from 2008 to 2010, where responsibilities included IT outsourcing, Microsoft Exchange and Server implementation, VoIP phone system deployment, and networking solutions. Josh holds a Bachelor's degree in Business Administration with a focus on Management and Operations from Ozarks Technical Community College.