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Douglas Coleman possesses extensive experience in customer care and system management, currently serving as a Customer Care Specialist at Health Services For Children With Special Needs since June 2019 and a System Management Specialist at the International Monetary Fund since June 2017. Previous roles include Consultant at Al Mada for Managing Financial Crises, Information Systems Security Officer at the US Department of Housing and Urban Development, and Management Information Specialist at the same agency, reflecting a robust background in information systems and security over a span of more than three decades. Douglas Coleman holds a Bachelor of Business Administration degree in Management Information Systems and Services from Howard University, completed in 1987.