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Kelley Lee has extensive experience in workforce management and analytics, currently serving as a Care Team WFM/IVR Analyst at Healthcare Management Administrators since June 2019. Prior to this role, Kelley held key positions at Trupanion as a Workforce Manager, where responsibilities included collaborating with the Database team to develop a comprehensive report system, and at Egencia as Manager of Global Workforce Planning, leading demand meetings for call volume forecasts. Additionally, Kelley worked at Expedia in various analytical roles, including Global Workforce Strategy Analyst and Sr. Business Analyst, focusing on demand forecasting for multiple markets. Kelley's career began at Nordstrom, where significant contributions included supervising a major technology upgrade in workforce management tools.