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Marc Kimball has extensive experience in IT support roles, ranging from Help Desk Analyst to Desktop Engineer. Marc has worked for various companies such as NTT DATA Services, Classified Ventures, and Walgreen's Corp, where Marc demonstrated proficiency in using tools like Service Now, SCCM, and Active Directory for troubleshooting and user support. With a Bachelor of Science degree in Technical Management and Computer Information Systems, Marc is well-equipped to handle technical issues efficiently.