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Osama Bassili is an experienced professional in customer service and management, currently serving as a Contact Center Supervisor at Health Assurance Hospitals Company - DHAMAN since September 2022. Prior to this role, Osama accumulated 16 years of experience at the National Bank of Kuwait, where positions included Contact Center Team Leader and Call Center Supervisor. Osama holds a Bachelor of Business Administration from the Arab Open University - Kuwait Branch, obtained in June 2023, with a focus on Business Administration and Management. Throughout Osama's career, there has been a demonstrated proficiency in customer experience, communication, problem-solving, and coaching skills.