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Agnel Dsouza is an accomplished digital transformation and user experience professional with extensive experience in website management, conversion rate optimization, and digital marketing. Currently serving as DVP of Website CRO & SEO at HDFC Bank, Agnel has previously held positions such as Chief Manager at ICICI Prudential Life Insurance Company Limited, where responsibilities included user experience and analytics. With a foundational background in customer experience and marketing at Aegon Life and various senior management roles at ICICI Prudential, Agnel has a proven track record in campaign development, e-commerce strategies, and transitioning communications from print to digital. Academic qualifications include a BCOM in Accounts from the University of Mumbai, along with various certifications in project management and software applications.