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Callum Knapper is an experienced professional with a diverse background in customer service and sales across various industries. Currently serving as a Call Center Representative at HCRG since June 2022, Callum manages incoming calls and efficiently dispatches clinicians while ensuring accurate documentation. Previous roles include a Salesperson at Fastlane Autocare, where proficiency in computer systems was essential, and at ScottishPower, where Callum specialized in boiler sales with a strong emphasis on customer satisfaction. Additionally, Callum worked as a Fraud Specialist at Barclays from May 2018 to June 2021, focusing on fraud prevention while delivering exceptional customer service. Callum holds a Diploma of Education in Accident and Repair on Motor Vehicles from St Helens College, completed in June 2018.