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Richard King is an experienced IT professional with a diverse background in support and management roles. Currently serving as IT Support Manager and previously as Service Desk Lead at HCI Group, Inc., Richard has also held positions at My Tampa IT as a Technical Support Professional and at Integrated Supply Network (ISN) as Help Desk Tier 2. Responsibilities have included troubleshooting various operating systems and software, managing Active Directory and Azure environments, and documenting incidents through ticketing systems. Prior experience includes roles as Area IT Support Specialist at Charter Schools USA and Desktop Network Engineer/Mobile Device Administrator at Syniverse, where Richard negotiated significant cost reductions with major US wireless carriers. Early career experience includes a Technical Support Coordinator position at Verizon Wireless, focusing on employee training and resource management. Richard holds A+ and MCDST certifications from TechSkills and attended ITT Technical Institute in Tampa.