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Gerald Marion GAICD is currently the Chief Officer of Member Experience, Digital and Data at HCF Australia, and serves as an Adjunct Professor at The University of Queensland Business School, focusing on growth, innovation, and the future of healthcare. With extensive experience in strategy and customer transformation across various organizations, including Bupa and EY, Gerald has specialized in digital transformation, customer experience, and operational excellence. Gerald's academic credentials include executive education at MIT Sloan and the Australian Institute of Company Directors, along with a Master's degree in Management Science and an MBA in Strategy and Finance. Additionally, Gerald contributes to industry leadership as an Advisory Board Member at RMIT University and as a Global Strategy and Experience Design Partner at Eight Inc.