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Angela M. has over 28 years of experience in IT and project management, with the majority of their career spent at HCA Healthcare where Angela has held various leadership positions since 1995. As Senior Director IT&S, responsibilities encompass service desk management, computer operations, project management, customer account management, and strategic planning. Angela has driven initiatives such as the ServiceNow Application Portfolio Management and has served as a program director for ServiceNow Service Management Ambassadors. Prior experience includes roles focused on operational efficiency, project portfolio management, and process ownership. Angela holds advanced degrees in Business Intelligence and Lean Six Sigma and has completed extensive training in ITIL and human relations.