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Charlie Hawkins has extensive experience in IT support, having held various roles over two decades across multiple companies. Currently serving as Tier 1/2 Support for Computers & Server Systems at Hawkins Consulting, LLC since April 2021, Charlie previously worked as a Server Support Engineer at Hewlett Packard Enterprise, where Tier 2 support was provided for HP/HPE Server Systems. Charlie's background also includes significant time at Scientific Games, fulfilling roles including Systems Engineer, Systems Administrator, and Server Engineer, with responsibilities ranging from deployment and support of Microsoft Operating Systems and VMware products to management of remote systems. Earlier experience includes positions at Network Communications, Inc., where desktop support and systems administration tasks were executed. Charlie's skill set encompasses troubleshooting, project management, and communication within team environments, with a proven ability to support a variety of systems and customer needs.