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Kumar Dev is a seasoned professional with extensive experience in service excellence and delivery across multiple industries, leading initiatives to enhance customer satisfaction and operational efficiency. Currently serving as Head of Service Excellence at Havells India Ltd since November 2023, Kumar previously held the role of Executive Vice President - Service Delivery at Onsitego. Previous positions include leadership roles at Jumbo Electronics Company Limited, OneAssist Consumer Solutions, and 3S Touch Service Solutions Pvt. Ltd., where significant improvements in service operations and customer experience were achieved. Kumar's foundational experience includes pivotal roles at Samsung India, Whirlpool Of India, and Godrej, demonstrating a consistent record of managing service strategies and operations while implementing process improvements. Kumar holds an MBA in Marketing from the University of East Anglia and a Bachelor of Engineering in Industrial & Production Engineering from the Manipal Institute of Technology.