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Melanie Edwards is an experienced professional in quality assurance and customer relations, currently serving as Head of Quality Assurance and Contact Centre Leader at Hastings Direct. Previously, Melanie held positions including Head of Resolutions & Operational Compliance and General Manager - Customer Resolutions at Volkswagen Financial Services, and worked at British Gas Business as SME Retentions Channel Manager, Head of Customer Relations, and Customer Relations Manager. Melanie's educational background includes studies at Nottingham Trent University and Wyggeston & Queen Elizabeth 1st College, Leicester.