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Ashley Hidalgo is a Help Desk Consultant at the NYC Department of Education, driving user-centric support practices to enhance customer satisfaction. Prior to this role, Ashley worked as a Direct Support Professional at Hasc Center, Inc., providing personalized support for individuals with autism. With experience in administrative roles at Central Avenue Nissan and problem-solving at Target, Ashley excelled as a Stock Supervisor and Stock Lead at Vans, a VF Company. Ashley's educational background includes a Bachelor's degree in Informatics from the University at Albany and a Certificate of Completion in Cybersecurity from Columbia University.