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Glenn Ortiz has extensive experience in IT support and operations, currently serving as a Warehouse Coordinator at Harvard University since December 2009, where responsibilities include maintaining operational manuals and enhancing asset management workflows. Previous roles at Harvard involved leading technical support teams, mentoring interns, and preparing and deploying computers for faculty and staff. Glenn's background includes technical roles at Rising Sun Interiors and Bentley Publishers, alongside carpentry training from the Boston Carpenters Apprenticeship. Educational qualifications encompass various IT certifications, including ITIL and Apple Certified Macintosh Technician, as well as a Journeyman Carpenter credential.