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Adam Whitfield serves as the Deputy Director of Athletics for External Operations at Harvard University, where responsibilities include strategic leadership and supervision of the department's external units. With extensive experience in customer success and engagement across various companies, Adam has held leadership roles at WHOOP, connectRN Inc., and Armored Things, developing customer success strategies and overseeing teams. Previous positions include significant contributions to the Boston Red Sox in fan engagement and similar roles in charitable sales and program development at Charity Partners. Adam's educational background includes degrees from Boston College and UMass Boston, along with notable participation in leadership development programs.