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Keith Potvin is an experienced professional in the field of software quality assurance and technical support, currently serving as a SaaS Ops Analyst and Quality Assurance Analyst at Hartigen | PowerOptix® since May 2018. In this role, Keith focuses on testing accounting and energy trading software, coordinating various testing methodologies, and providing customer service to clients. Prior experience includes a position at Rekruiters where expertise in US and Canadian energy markets was developed, along with a strong emphasis on the software test process. Keith's background also includes IT support as a Helpdesk Technician at Welker and software development and testing at Tomahawk Technologies Inc. Keith holds a Bachelor of Arts in Business Management from Bishop's University, earned in 2016.