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Mark Small is an experienced professional in business analysis and program management, currently serving as a Business Analyst at Harris & Harris and a Program Manager at The 5-Star Approach to Leadership. With a strong background in client support and training, Mark has contributed to significant improvements in program workflows and client relationships. Previous roles include Director of Client Support & Training at Applied Innovation Inc., Client Relationship Manager at Client Services Incorporated, and Application Manager at AllianceOne, among others. Mark's extensive experience spans over two decades at Columbia Ultimate, where roles ranged from Client Relations Executive to Software & Business Analyst. Mark holds a Bachelor of Arts in Advertising/Communications from Brigham Young University and a Master of Arts in Business Leadership from National University.