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Suzann Humara is an experienced QA Manager at Harris Computer since October 2011, leading a team of 9 QA Analysts and Documentation Specialists across multiple applications in HR and School Accounting. Prior roles include Software Test Lead and QA Manager positions at Bank of America, Bank One/JPMorgan Chase, and Universal Access, focusing on test planning, process improvement, and team management. Suzann has also worked as an expatriate editor and contributing writer in São Paulo, Brazil. Education includes a Bachelor of Social Work from Loyola University Chicago.