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Rebeca Cardenas Hernandez is a seasoned professional in customer service management, currently serving as Gerente Customer Care at Hard Rock Hotel Los Cabos since April 2019. Prior to this role, Rebeca worked as a Concierge at Hard Rock Hotel Riviera Maya from April 2017 to April 2019, honing skills in guest relations and service excellence. Rebeca holds a degree from Universidad Veracruzana, contributing a solid educational foundation to a robust career in the hospitality industry.