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Mikael Kangas has worked for two companies, HappyOrNot Ltd. since 2018 and UPM - The Biofore Company since 2010. At HappyOrNot Ltd., they have held two roles, Customer Success Enablement Specialist and Data Steward. In this role, they have been a technical coordinator working as part of the Customer Success team, with tasks including Salesforce support, Data Quality, Renewal Monitoring, CPQ Support, Gainsight Administration, End-Service Processing and Report/Dashboard creation. At UPM - The Biofore Company, they held the role of Telecommunications Intern.

Mikael Kangas obtained a Bachelor's degree in Information Technology from Tampere University of Technology in 2017. Mikael also holds two certifications, a Gainsight NXT Administrator from Gainsight obtained in December 2020 and a Salesforce Administrator from Salesforce obtained in January 2019.