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Alma Houston has extensive experience in administrative support, currently serving as an Admin Assistant at Hanover Engineering Associates, Inc. since February 2006, where responsibilities include managing a high volume of incoming calls and maintaining a client address database. Prior roles include serving as an Administrative Assistant at Light-Heigel & Associates, Inc., where call management and client information gathering were key tasks, and at Cocalico Plumbing and Heating, where documentation and dispatching of calls were primary responsibilities. Alma has pursued continuous professional development through various educational programs, including a recent participation in the Diversity, Equity and Inclusion Summit in March 2024, and holds advanced certification in Microsoft Office Suite and a Notary License from the Pennsylvania Association of Notaries.