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Jennifer Firmalan has extensive experience in the healthcare industry. Most recently, they served as the VP of Workforce EII IRP at Hallmark Health Care Solutions. Prior to that, they worked at Munson Healthcare as the Nursing Manager, where they implemented a technology-driven Internal Resource Pool to decrease agency spend and facilitate the placement of internationally trained nurses. Before that, they were a Nursing Supervisor at The Ohio State University Wexner Medical Center, where they ensured staff deployment based on organizational needs and reviewed nursing operational standards. Jennifer also served as a Nursing Instructor at Fortis College, Ohio, where they coordinated nursing student clinical placement and improved scheduling and curriculum effectiveness. At Mount Carmel Health System, they held multiple roles, including Nursing Manager of the FlexChoice Nursing Float Program and Registered Nurse in the Internal Resource Pool. Jennifer also developed and managed a system-wide telemetry department and collaborated on telemetry monitoring and education.

Jennifer Firmalan has a Master of Science degree in Registered Nurse from Ohio University. Jennifer has also obtained additional certifications, including "Becoming Who You Really Are: How to Grow Yourself and Your Organization" from Michigan Ross School of Business Executive Education and "Certified Contingent Workforce Professional" from Staffing Industry Analysts. The obtained month and year for the second certification are not available.