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Steve Hicks is an experienced professional specializing in customer success and account management within the software and education sectors. Currently serving as an Enterprise Account Manager and previously as a Customer Success Manager at HackerRank since January 2022, Hicks has a strong background in fostering customer relationships and ensuring client retention. Prior experiences include roles at CampusLogic, Reputation.com, Cengage, Local Spot Marketing, and Northcentral University, where skills in digital marketing, account management, and customer success have been developed and honed. Hicks holds a Bachelor of Science in Human Services from the University of Phoenix, completed in 2008.