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Alaina Loori has a diverse work experience in customer success, account management, and sales roles. Alaina is currently working as the Vice President of Global Customer Success at HackerRank, where they are responsible for overseeing customer success globally. Prior to this, they were the Senior Director of Customer Strategy and Operations at HackerRank, where they focused on developing and implementing customer strategies. Before joining HackerRank, Alaina held the position of Director of Customer Success Operations at HackerRank.

Alaina has also worked at Susquehanna Growth Equity (SGE) as a Growth Fellow, starting in 2023. At Beamery, they served as a Senior Customer Success Manager and was responsible for driving customer growth, retention, and success strategies for Beamery's largest enterprise customers.

Alaina has experience in account management as well. Alaina worked as the Director of Account Management at Visual Lease, where they built and managed an account management department. Alaina was responsible for strategic vision, hiring, and implementing processes for a team of account managers.

Alaina has held various roles at iCIMS, including Sales Manager, Director of Account Management, Manager of Account Management, Team Lead of Account Management, and Account Manager. In these roles, they managed teams, developed strategies, and worked with clients to ensure growth and retention.

Alaina began their career at Best Buy as a Magnolia Home Theater Administrator, where they focused on delivering excellent customer service and managing customer orders and returns.

Overall, their work experience showcases their expertise in customer success, account management, and sales, with a focus on driving growth, retention, and success for clients.

Alaina Loori attended New York University from 2003 to 2007, where they obtained a Bachelor of Science degree in Communications.