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Gemma Hobbis is a seasoned analyst with extensive experience in quality management and customer experience. Currently serving as a Senior Analyst at Gymshark since August 2022, Gemma previously held roles at the same company as a Senior Customer Experience Analyst and Customer Experience Analyst. Prior to Gymshark, Gemma worked as a Governance & Quality Officer at Helping Hands Homecare and as an Operational Improvement Analyst at Serco, where responsibilities included the design and analysis of internal audits. Additional experience includes serving as a Quality Engineer at Aspen Medical Europe Ltd. during a site closure and as a Quality Systems Coordinator at Celesio AG, managing compliance with multiple ISO standards. Early career roles include positions in quality control and customer service at DCS Europe plc and Next Group PLC. Gemma holds a degree in Business Information Technology with Marketing Management and Branding from the University of Gloucestershire.