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Carlo Guerrero has over 15 years of experience in department, site, operations, and service delivery management in the BPO industry. Carlo has implemented and launched programs and processes, managed operational capabilities, and provided site governance and administration. Carlo has strong leadership and coaching skills, improving and managing programs for financial profitability, client and business partner relationship management, and overall business development. Carlo has worked in various roles at GVC Group, NCH Customer Support Services, IBM Global Process Services, IBM Daksh, Telus International Phils, Telus International Phils., Ambergris Solutions, Inc, Telus International Phils, EPixtar, and Basement Multimedia.

Carlo Guerrero has a Bachelor's degree in Education with a specialization in Special Education from the University of the Philippines, Diliman. Carlo also has another Bachelor's degree in Education with a specialization in Special Education from the University of the Philippines.