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Darcy Drew has extensive experience in client consulting and customer service, currently serving as a Licensed Advising Captain and Team Lead at Gusto since June 2022, where responsibilities include advising customers on employee benefits and enhancing the customer experience. Prior to this role, Darcy held positions at Cerner Corporation as a Solution Analyst II and Support Analyst from September 2019 to February 2022, focusing on troubleshooting client issues and providing exceptional service while adhering to strict regulatory guidelines. Additionally, valuable experience was gained at AdventHealth as an Assistant Supervisor of Clinical Operations and Medical Office Clerk from September 2017 to September 2019. Darcy Drew holds a Bachelor of General Studies with concentrations in Psychology, Nursing, and Biomedical Sciences from Missouri State University.