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Sivan Elbaz has worked in the customer success field since 2016. Sivan began their career at BUYME Technologies as a Customer Success Manager, and was later promoted to Customer Success Team Lead and Head of Customer Success. In 2021, they joined GuruShots as a CRM & Operation Manager.

Sivan Elbaz obtained a Bachelor's degree in Social Sciences from The Academic College of Tel-Aviv, Yaffo in 2016. In 2020, Sivan completed a Web Course from they code;. In 2021, Sivan completed a Data Analysis Course from Product Experts.