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Suraj Iyer has had an extensive career in the customer success field, working with companies like Gupshup and Haptik. At Gupshup, Suraj is currently serving as the Senior Manager - Customer Success, managing customer acquisition and success for partners globally. Previously at Haptik, Suraj held roles such as Customer Success Manager, Growth Associate, and Customer Service Team Lead, where Suraj was responsible for building AI chatbot solutions, managing team associates, and ensuring customer satisfaction. Throughout their career, Suraj has received several accolades including Best Team of the Month and Youngest Team Leader Award of the Year.