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Telma Ruiz is an experienced loan servicing professional with a strong background in customer service and operational management. Currently serving as a Loan Servicing Analyst at Guild Mortgage since August 2022, Telma previously held the position of Business Support Manager at Caliber Home Loans, Inc. from September 2014 to July 2022, where a focus on excellence in customer service was essential. Telma's extensive experience at JPMorgan Chase from October 1997 to March 2014 included roles such as Investor Relations Operations Manager - Assistant Vice President and Client Support and Integration Manager - Assistant Vice President, emphasizing communication and relationship building. Early career experience at Wells Fargo as a Bankruptcy Specialist involved managing bankruptcy portfolios and ensuring compliance with investor guidelines. Telma holds a Bachelor of Science degree in Business Management from the University of Phoenix.