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Hector Rosales Jr is a seasoned professional with extensive experience in customer success and implementation, currently serving as the Head of Customer Success at Avalon.AI and as the Founder & President of HeRo Consulting. With a strong background in HealthTech, Hector focuses on enhancing patient care through tailored strategies and implementation of SaaS solutions. Previous roles include Head of Implementation & Onboarding at Braid Health, where significant advancements were made in onboarding strategies for major Dental Support Organizations, and Director of Customer Operations & Success, overseeing a large team and enhancing revenue growth. Hector's diverse experience encompasses channel management and client relationship management across various industries, supported by an Executive MBA from Baylor University and a Bachelor of Science from Texas State University.