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Susan Armstrong has worked for Guide Dogs for the Blind since 1995. Susan started as the VP Client Programs and currently holds that role. Susan has also served as the Director of Training at some point during their career, although the specific dates are not provided.

Susan Armstrong received a Master's degree in Orientation & Mobility from Western Michigan University in 2011. Susan also attended the University of Wisconsin-Madison from 1991 to 1995, but their degree and field of study were not specified.