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Mark Moller is an experienced escalation manager currently at GuestTek Interactive Entertainment Ltd., specializing in broadband technology and interactive solutions for the hospitality industry. With a career spanning over a decade at [24]7.ai Latin America, Mark held various roles including operations manager, assistant operations manager, operations department coordinator, operations supervisor, subject matter expert, and customer service representative, focusing on operational efficiency, staff training, and quality assurance. Earlier experience includes a technical support role at GuestTek and a quality supervisor position at Grupo Golan Inc. Mark holds a degree from Universidad Rafael Landívar, obtained between 2002 and 2007.