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Manuel Piacentini is an IT Specialist and Service Manager at Gruppo AB since March 2022, responsible for first-level support for PLM systems including Siemens Teamcenter, Siemens NX, Autodesk Inventor, and Eplan, as well as coordinating a first-level support team. Key responsibilities include technological upgrades, performance monitoring, and collaboration with the Application Management Services team to ensure seamless PLM operation. Previously, Manuel served as a Sales Support professional at Fluidmec S.p.A., where tasks involved order and offer development, client and supplier interactions, and pre and post-sales support. Manuel holds a Laurea breve in Statistica e Big Data from Università Mercatorum and has a background in IT from IIS Grazio Cossali, completing studies in 2019.