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Héctor González Ramírez is a skilled IT Support Engineer at Grupo Scanda since May 2022, specializing in providing technical support for hardware and software issues on Windows and Mac systems. Effective in diagnosing and resolving technical problems, Héctor utilizes ticketing systems and remote connection tools while maintaining cordial user interactions and documenting solutions. Prior to this role, Héctor was a Local IT Specialist at Insights by Kantar from April 2012 to March 2021, where significant achievements included reducing IT expenses by 35% over three years through strategic equipment selection and vendor management. Héctor's experience also includes administrative roles, with responsibilities in office management and logistics at DIRECCION CORPORATIVA RANDAL SA DE CV. Currently, Héctor is finalizing a degree in Development of Information Technologies at Universidad del Valle de México.