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Santiago Ercole is an accomplished professional with extensive experience in technical support and administrative management. Currently serving as Líder Mesa de Ayuda at Grupo Sancor Seguros since August 2013, Santiago manages a team of 11, addressing the tactical demands and needs of over 3,500 users while focusing on process optimization and resolution efficiency. Previous roles include positions at Lucom Security as Supervisor Administrativo Comercial, Banco Hipotecario as Asistente Administrativo Comercial, and Integral Soluciones Informáticas in technical support roles. Santiago's educational background includes a Diplomatura en Gestión de la Innovación in Organizations from Universidad Nacional de Rafaela and an Analista de Sistemas Administrativo degree from Escuela Superior de Comercio Nº44.