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Alex Aguirre has extensive experience in various roles within Grupo Sancor Seguros since November 2014, including positions as an Analista en Célula de Trabajo IA, where Alex focuses on exploring AI solutions, and as Administrador de Plataformas, providing support for the Contact Center. As a Product Owner, Alex led the implementation of Microsoft Dynamics 365 CRM, transitioning from an older version. Previous experience includes serving as an Analista de Telecomunicaciones, providing support for Genesys platforms, and co-founding two corporate startups, Compass and Innovarch, aimed at enhancing customer service and streamlining document management, respectively. Academic qualifications include studies in Data Science, Diplomatura en Creatividad e Innovación, and a degree in Ingeniería en Telecomunicaciones from Universidad Blas Pascal.