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Ilda Olmo is a seasoned Customer Service Manager currently at WestRock Company since December 2022. With extensive experience in customer service management, Ilda Olmo has held key positions at various companies, including a significant tenure at GRUPO GONDI and WestRock Company, where skills in operational improvement and customer satisfaction systems were developed. An accomplished professional in the field, Ilda Olmo has a Bachelor's Degree in Food Engineering from Simón Bolívar University and has enhanced management skills through a certificate program at Tecnológico de Monterrey. Additional education includes seminars in marketing and advertising, equipping Ilda Olmo with a well-rounded expertise to excel in customer service and operations.