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Dennise Lecuona is a seasoned professional in customer experience and design with extensive expertise in various media and digital platforms. Currently serving as Gerente experiencia del cliente at Banorte since May 2023, Dennise focuses on creating comprehensive customer experiences that balance rational and emotional expectations. As Principal Chief Executive Officer of mcreativitymx since April 2020, responsibilities include social media content creation, e-commerce development, digital marketing, and analytics. Previous roles cover positions such as Senior UX Designer at BranchBit S.A. de C.V., Senior Designer at Grupo Expansión, and various design positions at prestigious companies including Condé Nast México & Latinoamérica, Stefanini LATAM, and Editorial Televisa. Dennise's educational background includes a diploma in Advanced Editorial Design from Academia Nacional de San Carlos.