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Ru B. is a CRM Business Analyst at Otis Elevator Co. since November 2019, specializing in managing project lifecycles and delivering complex CRM Dynamics services using Azure DevOps, SQL, and PowerBI. Prior experience includes an internship at Valyant AI where Ru B. performed system testing, data visualizations, and natural language processing tasks, as well as an eCommerce Business Analyst role at PetsGlory where decision-driving analyses and marketing strategies were developed. Ru B. volunteered as External Communications Manager for Project Management Without Borders, overseeing a marketing team, and previously worked as a Business Analyst at Pactic Media Concepts Pvt Ltd, where significant profit increases were achieved. Ru B. holds a Master's degree in Management Information Systems from the University of Colorado Denver.