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Alexandra Gianchetta is an experienced professional with a strong background in customer service and administrative support, currently serving as Assistente de Backoffice II at Grupo Boticário since September 2020, focusing on social media and networks. Previous roles include Assistente I in Customer Excellence at Grupo Boticário, Telefonista at Honda Forte, and administrative positions at Évora Seguros and Grupo SHC. Educational credentials include a specialization in Gestão da Comunicação em Mídias Sociais from Centro Universitário FMU, a degree in Pedagogia from Universidade Cruzeiro do Sul, and various certifications in customer service, administration, and leadership. Alexandra's diverse experience and educational background contribute to a comprehensive understanding of customer relations and administrative processes.