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Prassanna Kumar is an experienced customer support representative currently employed at Groupon since September 2023, where exceptional service is provided through email and live chat while consistently surpassing performance targets in response time and customer satisfaction. Prior to this role, Prassanna worked as an Information Technology Recruiter at Live Connections from September 2021 to July 2024. Prassanna holds a Bachelor of Arts degree from Loyola College, obtained in May 2020.