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Luke Burch is an experienced professional in customer satisfaction and program management, currently serving as the Senior Manager of Customer Satisfaction at Group Lotus since August 2021. Prior roles include Programme Director at MaritzCX and various positions at Nissan Motor Corporation, focusing on aftersales performance, customer relations, and quality control. Earlier experience at MaritzCX Europe involved IT service delivery and research roles. Luke holds a degree in International Business Studies from the University of Hertfordshire and studied European Business Administration at EM Normandie Business School.