Viktor Krastev is an experienced professional with a diverse background in customer support, technical engineering, and service management. Currently serving as a Customer Support Team Lead at Group Elite since September 2019, Viktor also held roles as a Tier 2 and Tier 1 Client Services Engineer, focusing on technical health and issue resolution for clients. Previous experience includes working as a Service Desk Agent at Solai and Cameron Technologies Inc., and as an Associate Network Specialist at Technologies EcoSysIP inc. Viktor's early career involved mechanical work as a heavy road vehicle mechanic and auditing roles in financial institutions, contributing to effective internal control systems. Academic qualifications include an A.E.C. in Linux and Windows Network Administration and a Bachelor's degree in Business Administration.
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